Management and leadership have often been viewed as being the same.  That is, many managers are the leaders of their enterprise.  However, not all managers are effective leaders.  Managers are expected to manage the financials and operational resources of the business operation.

 

The reality is that some managers do not understand the financial aspects of managing a hospitality enterprise.  They may not be able to read a profit and loss statement, react to the downturn in business, or understand how customers perceive value.  These are all aspects of financial management.

 

The Pima Community College and Northern Arizona University faculty are industry experts in hospitality, hotel and restaurant operations.  They have a combined 200 years of hospitality management experience.  Please fill out our Contact Us form to request more information regarding hospitality consulting or recruitment.  You will be contacted to discuss your needs and a satisfactory fit of our services.

 

Services Pima/NAU can offer for your business organization are:

 

  • • Recruitment of Hospitality graduates from the culinary arts
  • • Continuing Education Units, CEU
  • • Complete certificate program offered at your site
  • • Customized Hospitality Topics for the New Manager- topics can be customized to meet your time restraints and fit a small or large group
    • Financial Management
      • • Revenue management for hotels
      • • Revenue management for restaurants
      • • Sales Management
      • • Customer Service (external customer)
    • • Operations Management
      • • Hotels
      • • Food Service
      • • Marketing & Sales
    • • Human Resource
      • • Supervision and Leadership
      • • Communication
      • • Customer Service (internal customer)
      • • Conflict management